Sandos Hotels
QUALITY POLICY
To apply high quality standards, in order to reach the satisfaction of our most demanding guests, as well as to exceed their expectations.
Quality Standards in Sandos Group
The priorities or criteria that consistently help to accomplish the service mission.
The quality standards in Sandos Group are the following:
1. Security and Hygiene
Providing welfare to our guests and workers with:
•Proper food handling.
•Cleanliness and Hygiene.
•Safe actions and conditions.
•Precaution.
2. Kindness and Service
We reach the respect and satisfaction from our guests and workers with.
•Solving problems through a suitable manner.
•Courtesy.
•Hospitality.
•Detailed service.
•Treating each person as an individual.
3. Image
We reach an impeccable experience to our guests, by:
•Maintaining an excellent product.
•Taking care of the environment.
•Maintaining the common areas clean and impeccable.
•Designing areas by themes.
•Taking care of the details.
4. Efficiency
We maintain an excellent operation within all our areas, with:
•Synergy.
•Proper operations and procedures.
•Quick service.
•Productivity.
Destinations and Hotels
- RIVIERA MAYA - MEXICO
- CANARY ISLANDS - SPAIN
- COSTA BLANCA - SPAIN
- DOMINICAN REPUBLIC
Book now, they are all benefits
Sandos4U Reward is a service initiative designed to reward your loyalty.
For more information contact: reservas.web@sandoshotels.com
News
31/07/2010
Over the weekend we had a Mayan Market at the Sandos Caracol Eco Resort & Spa, for the first time ever!! The Mayan Community showed us all how to create their art with their hands, inspired from their hearts
24/07/2010
The Sandos Caracol Eco Resort & Spa is well underway to becoming the number one environmentally-friendly property in the Riviera Maya, Mexico, and is upgrading 128 of their rooms to create Ecological rooms that reduce the CO2 emission by 75%.
